Full-Time
71 D, DHA Phase 8, Lahore
Posted 3 months ago

We are seeking detail oriented Patient Scheduling Representatives to join our team. The Patient Scheduling Representative plays a critical role in facilitating patient appointments, ensuring accurate scheduling, and providing exceptional customer service to our patients. This position requires excellent communication skills, strong attention to detail, and a commitment to delivering a positive patient experience.

Key Responsibilities:

  • Coordinate and schedule patient appointments accurately, efficiently, and in accordance with established protocols. Utilize scheduling software and electronic medical records systems to manage appointment calendars effectively.
  • Collect and verify patient demographic and insurance information to ensure accuracy and completeness. Update patient records as necessary and address any discrepancies or issues with patient information.
  • Serve as the primary point of contact for patients scheduling appointments. Answer incoming calls, respond to patient inquiries, and provide information about appointment availability, clinic locations, and other relevant details.
  • : Deliver high-quality customer service to patients by demonstrating empathy, professionalism, and patience. Address patient concerns, resolve scheduling conflicts, and escalate issues as needed to ensure patient satisfaction.
  • : Coordinate with healthcare providers, nurses, and other staff members to schedule appointments that accommodate patient needs and provider availability. Communicate scheduling updates and changes to relevant parties in a timely manner.
  • Adhere to patient privacy and confidentiality regulations, including HIPAA guidelines, when handling patient information and medical records. Ensure that patient data is handled securely and protected from unauthorized access
  • Excellent communication skills, both verbal and written.
  • Strong organizational skills and attention to detail.
  • Proficiency in using computer software and electronic medical records systems.
  • Ability to multitask and prioritize tasks in a fast-paced environment.

Job Features

Job Category

Front Desk Management

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